Steve Shimanek Posted January 9, 2013 Share Posted January 9, 2013 Has anyone heard anything about the status of Thomas Trozack and Phoenix air hammers? My friend ordered parts several months ago and has not received them, and the company doesn't seem to be answering their phone. Quote Link to comment Share on other sites More sharing options...
ciladog Posted January 9, 2013 Share Posted January 9, 2013 That is par for the course. I would not hold my breath waiting. Tell your friend to order generic parts. Nothing Trozack used on his hammers is special. They can all be ordered through places like McMaster Car or anyone that sells pneumatic components. Quote Link to comment Share on other sites More sharing options...
John Larson Posted January 9, 2013 Share Posted January 9, 2013 If you call David Kayne at Blacksmith's Depot he may have the parts on the shelf. He used to stock repair parts for Tom's hammers and he definitely knows the ins and outs of these hammers. Quote Link to comment Share on other sites More sharing options...
Pulsepushthepopulace Posted January 10, 2013 Share Posted January 10, 2013 Has anyone heard anything about the status of Thomas Trozack and Phoenix air hammers? My friend ordered parts several months ago and has not received them, and the company doesn't seem to be answering their phone. I hope you weren't charged money for said parts that never came...??? I would lump that into the category of stealing... Quote Link to comment Share on other sites More sharing options...
Steve Shimanek Posted January 10, 2013 Author Share Posted January 10, 2013 The parts were paid for.....Thanks for the replies. Quote Link to comment Share on other sites More sharing options...
Steve Shimanek Posted February 22, 2013 Author Share Posted February 22, 2013 The parts finally came in many months after the order was paid for. They claim that the cylinder is a special order item. Quote Link to comment Share on other sites More sharing options...
John Larson Posted February 23, 2013 Share Posted February 23, 2013 I am glad to hear your parts arrived. My worst case with customer cylinders from Norgren is 8 weeks, however once they have the original modifications set in their how-to-do-it files the wait can be much less. If that cylinder is a custom, I am not sure what has been made special. The probability of getting a reply to a question is low, but worthy of an attempt. Any customer would like to know what to ask for in the future, right? It could be seal material, it could be air cushion size. Other things are standard call out options. Quote Link to comment Share on other sites More sharing options...
Pulsepushthepopulace Posted February 23, 2013 Share Posted February 23, 2013 Sure glad that it worked out in the end... Quote Link to comment Share on other sites More sharing options...
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