beammeupscotty Posted December 10, 2014 Share Posted December 10, 2014 I have been trying to reach them for a couple days now to order a burner. Quote Link to comment Share on other sites More sharing options...
AndrewP26 Posted December 10, 2014 Share Posted December 10, 2014 Be patient. He takes a bit to get back to you. Quote Link to comment Share on other sites More sharing options...
beammeupscotty Posted December 10, 2014 Author Share Posted December 10, 2014 Be patient. He takes a bit to get back to you. Sorry, but either someone is in business and responds in a timely manner, or they don't. I first tried to contact him on Monday morning via email and phone, then again by phone yesterday and today. No response. I just ordered from this place: http://www.thermalartdesign.com/home His burners look really great and he answered my email within 30 minutes. We emailed back and forth a couple times over the next hour, nailing down the exact configuration I needed, then he forwarded a Paypal invoice to me which I quickly paid and within another half hour I received confirmation that he shipped. That is the sort of customer service that earns my business. I also ordered a burner from Hybridburners.com and intend to do some sort of comparison between these forge burners pretty soon. I will be very interested in how that turns out because the Hybrid burner is more than twice the price of the thermal art unit. Quote Link to comment Share on other sites More sharing options...
AndrewP26 Posted December 11, 2014 Share Posted December 11, 2014 Sorry, but either someone is in business and responds in a timely manner, or they don't. I first tried to contact him on Monday morning via email and phone, then again by phone yesterday and today. No response. I just ordered from this place:http://www.thermalartdesign.com/home His burners look really great and he answered my email within 30 minutes. We emailed back and forth a couple times over the next hour, nailing down the exact configuration I needed, then he forwarded a Paypal invoice to me which I quickly paid and within another half hour I received confirmation that he shipped. That is the sort of customer service that earns my business. I also ordered a burner from Hybridburners.com and intend to do some sort of comparison between these forge burners pretty soon. I will be very interested in how that turns out because the Hybrid burner is more than twice the price of the thermal art unit. I agree with that but I am patient person and am in no hurry, but I did order thermal arts burner. Haven't had a chance to put it to use yet. It is a really nice burner. Looking forward to your comparison. Quote Link to comment Share on other sites More sharing options...
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