DannyE Posted April 19, 2019 Share Posted April 19, 2019 Has anyone had any luck with this company? I called them and asked for a motor for my 2x72 sander and they recommend a motor that I went ahead and ordered. After getting the motor and installing it I now see that the motor bogs down and has no torque it comes to a stop as soon as I put metal on the belt. I have called and left 3 voicemails since Monday, and I have sent a few email to customer service and no one will respond. i feel like they just hope I go away. After spending almost $400 You would think they would try to help resolve this, especially since it’s what they recommend. if anyone has a good company that I can get a motor from (with better customer service) please let me know. thanks for your help. Quote Link to comment Share on other sites More sharing options...
swedefiddle Posted April 19, 2019 Share Posted April 19, 2019 What kind of Motor is it? Voltage? Amperage? Quote Link to comment Share on other sites More sharing options...
DannyE Posted April 19, 2019 Author Share Posted April 19, 2019 Here is the tag from the motor they recommended. Thanks for any advice I also should say that I’m running a VFD, a KBAC 29 Quote Link to comment Share on other sites More sharing options...
JHCC Posted April 19, 2019 Share Posted April 19, 2019 Do you have the appropriate 3 phase power with the correct voltage? Quote Link to comment Share on other sites More sharing options...
DannyE Posted April 19, 2019 Author Share Posted April 19, 2019 Yeah, the VFD is setup correctly for this new motor. I had a 3 HP before I ordered the 2HP and the 3 HP ran for a long time with no issues. The 3HP was not TEFC so I knew it would go out eventually, but I used it because it was a free motor. Quote Link to comment Share on other sites More sharing options...
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