[Jose Gomez]

I had exactly the same issue with them when I was shopping for a hammer. From what I have heard there customer service does not get any better even after you shell out the 12000 bucks that they are asking for there machine. I know that Phoenix hammers are outstanding machines, but the absolute absense of assistance from the company is enough to make anyone look for an alternative. There are plenty of hammers available, just not with all of the bells and whistles that the Phoenix has. Still, I am not sure that any amount of features are worth the extra few thousand dollars that they charge for there hammers. If you have your heart set on a utility style hammer you might look at Big Blu, the Iron Kiss, Or building your own Kinyon style machine. Otherwise, there are always the self contained hammers like Say-Mak (sold through the Ozark School of Blacksmithing I believe), Striker, Anyang, Kuhn, Sahinler, and so on. You will be able to have any one of these hammers delivered and installed for well under the purchase price of the Phoenix. All that I am sure of is that it only took me two weeks of calling every day to realize that I did not want a Phoenix that badly. What good is a guarentee if they never answer or return your call.